Popular Indian chatbot platform Haptik has teamed up with Amazon Web Services to bring the cloud giant’s AI portfolio together with Haptik’s platform. Chatbots are a growing area of business with the advancement of more natural, ai-powered interaction and a desire for companies to cut costs and provide faster customer service turnaround.
When it comes to developing AI-powered chatbots, few companies stand out as much as Haptik. India-based Haptik is the country’s largest chatbot platform, known widely through its flagship Haptik app.
The app works by giving users the ability to interact with third-party services through a single conversational interface. The chatbot listens to and interprets what the user wants information on, and either acts on the command or responds with the requested data.
The new collaboration would bring new tools to Haptik’s toolbox. For example, Amazon Polly. Polly is a text-to-speech service that utilizes deep learning technology to create a speech that sounds more natural and less synthetic. By applying this type of solution to a chatbot, the implications of a vocal conversational AI for things like customer service lines and sales become clear.
“In cooperation with AWS, Haptik aims to rapidly expand in the Indian chatbot AI market. AWS has invested deeply in AI for more than 20 years and it was a natural next step for us to come together to offer an end-to-end solution,” Aakrit Vaish, Founder, and CEO at Mumbai-based Haptik said in a statement.
Haptik’s chatbot platform will be entirely based in AWS. For Amazon, this means having a foothold in the rapidly-growing Indian market and a strong use case Amazon can utilize to build its brand in the region.
